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Quantifying impacts of steel supplier quality to compare suppliers' rationalized costs

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dc.contributor.advisor Xu, Xun
dc.contributor.author Rosell, Kenneth R.
dc.contributor.other Zong, Sophie
dc.contributor.other Kidd, Katrina
dc.contributor.other Gomez-Arias, Tomas
dc.date.accessioned 2017-11-16T19:49:15Z
dc.date.available 2017-11-16T19:49:15Z
dc.date.created 2017 October en_US
dc.date.issued 2017-11-16
dc.identifier.other Master of Business Administration en_US
dc.identifier.uri http://scholarworks.csustan.edu/handle/011235813/1184
dc.description.abstract Tinplate used in the food can manufacturing industry is supplied by steel manufacturing firms across the world that have different capabilities and varying levels of quality. The goal of this paper was to identify the impact of steel defects on a can manufacturing company. The author studied the fundamental structure of a 3 piece can manufacturing process and used cost estimates to look at the contribution margin differences between the sale of prime quality cans and cans claimed for a steel defect. The information from the margin comparison was applied to the overall contribution margin as the percentage of defects increases over the total supply. The relationship between margin and changes in the claim rate was used to analyze 2 theoretical suppliers and identify the price implications if the customers have different levels of quality. The results show that defects always represent a loss due to the reduced contribution margin of replacement production and that as defect rates increase the contribution margin will decrease. These results support the conclusions of previous studies on the customer perception of quality and the correlations between quality and profitability. There are implications for suppliers that have differences in relative quality compared to competitors. Higher quality is important for maintaining and improving customer-supplier relationships. en_US
dc.language.iso en_US en_US
dc.title Quantifying impacts of steel supplier quality to compare suppliers' rationalized costs en_US
dc.type Thesis en_US

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